Job Description

Role Mission:   

The DevOps & Application Engineer will administer current IAM and SSO application while ensuring the reliability, scalability, and security of StarHub’s cloud-native platforms. They will manage day to day operations to address business needs and will be actively involved in future implementation of IAM platform.  

Key Responsibilities  

• Support and provide maintain current IAM and SSO systems used. 
• Administrate platform and ensure system availability and robustness. 
• Manage application vendors to provide timely and reliable support to business operations. 
• Resolve incidents and track SLA at all levels. 
• Collaborate with vendor in change requests, defect fixing and security vulnerabilities remediation. 
• Work with cross domains teams and stakeholders in ensuring system security compliance. 
• Establish observability with Splunk, Prometheus, Grafana, CloudWatch, and incident-response workflows (PagerDuty).  
• Author technical documentation and provide knowledge transfer to team members.  
• Provide after office hour support as part of the operational needs on rotational basis. 

Qualifications 

• Degree in Computer Science, IT, computer engineering fields or related fields or equivalent experience.   
• 4+ years of combined experience in systems analysis, DevOps, Cloud or Operational support within telco environments.  
• Strong expertise with IAM fundamentals: SSO, MFA, RBAC, identity lifecycle and knowledge of authentication standards OAuth 2.0, OpenID Connect, SAML, LDAP 
• Implemented or supported IAM integrations for enterprise or digital platforms 
• Excellent analytical and problem-solving skills with strong attention to detail and ability to troubleshoot complex issues.  
• Strong SQL skills and knowledge of at least 1 programming language i.e. Java. 
• Solid understanding of AWS core services, IAM security, and cost-optimization practices.  
• Comfortable with Linux internals, networking fundamentals, and shell scripting.  
• Familiarity with Agile/DevOps methodologies, CI/CD pipelines, cloud infrastructure, and REST/SOAP APIs will be added advantage. Certification will be a plus. 
• Experience working within ITSM framework and in using enterprise tools such as Jira, Confluence, Service Now 
• Hands-On knowledge on Symantec SiteMinder, Symantec Directory  
• Understand identity-related threats and controls 
• Experience in implementing scripts or use tools to automate day to day tasks. 
• Experience supporting audits and compliance requirements. 
• Excellent communication, documentation, and collaboration skills.