Job Description

This position leads and transforms Starhub’s engineering organization (IS) to embrace agile practices and drive fast, high-quality delivery of technology solutions. The role provides strategic direction, cultivates innovation, and supports delivery across application development (AD) and application maintenance services (AMS). The position collaborates with business teams to prioritize initiatives, manage vendors, ensure reliable operations, and align technology roadmaps with Starhub’s growth objectives.

Reporting

This role reports directly to the Chief Information Officer and is responsible for ensuring an agile, efficient, and strategic approach to engineering delivery across Starhub.

Responsibilities

1. Engineering & Agile Delivery

• Oversee the entire application development lifecycle, incorporating agile methodologies to accelerate time-to-market, improve quality, and optimize value.

• Partner with business teams to prioritize, plan, and deliver high-impact solutions aligned with strategic goals.

• Identify synergies across business requests, streamline development efforts, and enforce consistent solution design principles.

• Coordinate staffing plans, budgets, and vendor relationships to address evolving delivery needs.

• Serve as the primary escalation point for issues related to solution design, development, and release management.

2. Platform Reliability & Operations

• Ensure robust application maintenance through proactive monitoring, incident management, and problem resolution.

• Review root cause analyses to drive continuous improvement and long-term production stability.

• Oversee system performance tracking to enhance reliability, efficiency, and cost-effectiveness.

• Manage vendor activities related to production operations and enforce adherence to service-level agreements.

3. Cross-Functional Alignment

• Collaborate with business units to refine demand and capacity planning, bridging technology objectives with evolving market needs.

• Maintain transparency on project scope, timelines, and critical deliverables while managing risk and issue logs.

• Provide direction on best practices, solution patterns, and emerging technologies relevant to Starhub’s transformation.

• Track and report on key performance indicators to ensure alignment with strategic objectives.

4. Platform Engineering & Automation

• Provide strategic leadership and vision for transforming processes and methodologies to support cloud-native service delivery and operational automation.

• Develop and expand the platform engineering function to build and support core components and tools that empower service delivery teams to produce scalable, secure, and efficient software solutions.

• Build a team of leaders and engineers—including expertise in AI solutions and design—to manage frontend and backend scaffolding, developer environments, infrastructure as code, deployment automation, post-deployment verification, incident auto recovery, and cloud cost optimization.

• Establish a long-term technology and AI strategy to enhance delivery, software engineering, operational automation, customer services, and platform engineering for Starhub, clients, and partners.

5. Quality Engineering & Assurance

• Drive the adoption of modern quality assurance practices, including automated testing, continuous integration, and continuous deployment.

• Establish and refine standards for code reviews, testing protocols, and performance monitoring.

• Introduce design approaches and technologies that improve testing processes and overall software reliability.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 12–15 years of leadership experience in a dynamic technology environment.

• Proven record in leading large, distributed engineering teams (50+ members) and managing relationships with external vendors.

• Proficiency with modern software development life cycles, agile frameworks, and DevOps methodologies.

• Strong communication and stakeholder management skills with the ability to unify diverse teams around common objectives.

• Demonstrated track record of implementing tools or processes that enhance operational efficiency, quality, and cost management.