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Technical Support Analyst

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Date: 13-Aug-2022

Location: StarHub Green

Company: StarHub Ltd

Job Purpose

To provide first and second level support on faults and technical enquiries, 7 days by 24 hours, to StarHub business and wholesale customers for StarHub diverse suite of products and services with excellent knowledge in products, processes and systems.

 

Responsibilities
•   Deliver helpdesk support for Mobile, TV, Cloud Computing, StarHub Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers
•   Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers’ satisfaction 
•   Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service
•   Perform Service Manager role to handle challenging or difficult customers and take appropriate follow up actions to address their concerns 
•   Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers’ enquiries and technical issues promptly handled by the team
•   Mentor and guide new hires to build up their competency on the job 
•   Support ad-hoc projects
 

Requirements

•   Diploma / Degree in Computer Science / Computer Engineering
•   Minimum 2 years of relevant working experience preferably in telco / service industry
•   Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies
•   Excellent interpersonal and communication skills
•   Customer focused with a strong analytical problem-solving mind and a good team player
•   Ability to work on rotational shift roster and weekends / public holidays

 


We regret only shortlisted candidates will be notified.