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Technical Consultant (2 years contract)

Date:  9 May 2024
Location: 

Kuala Lumpur

Company:  StarHub Ltd

Job Description

The Technical Consultant will support sales in driving Telco services and customized solutions and connectivity needs to Enterprise customers.  He/she will work closely with account managers in the Managed Accounts (MA) segments.

 

Responsibilities

  • Develop comprehensive and competitive solution that is financially sound and that can be operated leveraging on StarHub existing / emerging services, customer specific development and third party services.
  • Own the technical leadership and secure the sign-offs (acceptance) with the engineering and service delivery teams, as well as third-party providers.
  • Functional work activity covers development of solution design; overall solution costing; delivery planning; and offer elaboration inclusive of customer facing activates such as presentations and negotiations.
  • Directly engage and lead pre-sales consulting for strategic customers.
  • Work with Sales Specialists to support the Account Managers as required for the preparation of account plan, solution pipeline and sales forecasts.
  • Bid/Solution Response:
    • Responsible for overall technical solution design; Focusing on increasing customer value and solution profitability, while reducing commercial and service delivery risks
    • Responsible for the end-to-end validation/design of large, complex non-standard solutions covering technical architecture, delivery planning, compatibility check with StarHub network infrastructure, and SLA.
    • Responsible for identifying non-standard costs and risks, and evaluate the impact of these costs/risks on the solution with the Bid/Sales team.
    • Identify and clarify technical, delivery and operational risks
  • Bid Solution Execution:
    • Ensure transition from Pre-Sales to Post-Sales via a kick-off meeting
    • Support solutioning for major/complex changes during transition, implementation and service management activities

Qualifications

  • Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
  • CCDP, CCNP, certification or equivalent would be preferred
  • At least 5 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
  • Cross-vendor networking (routing, switching, VPN, Voice, load balancing, security & firewalls – Cisco, HP, Aruba, ALU, Avaya, Fortinet, Riverbed, Juniper, F5
  • Familiar and conversant in Telco services – Domestic and Global - MetroEthernet, MPLS, Contact Centre, Conferencing, SD-WAN, NFV, Data Centre hosting.
  • Familiar and conversant in ICT - Routing, Switching, Wireless, Unified Communications, Firewall, and Structured Cabling
  • Network and SI solutioning preferred
  • Ability to perform independently and interface with customers, partners and account team
  • Good knowledge of consulting frameworks and methodologies
  • Excellent presentation/communication skills (written and verbal)
  • Independent and ability to work under pressure and in ambiguous environment

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