Job Description

Responsibilities

•    Achieve operational excellence through maximising resources and control of operating expenses such as overtime, etc.
•    Achieve sales and service targets through the assistance of the Floor Managers where each floor manager oversees a team of 6 to 7 Hub Consultants.
•    Work with Floor Manager to regularly review and take corrective action for individuals who fall short of targets.
•    Sales Floor management - Handling of floor operations, queue time, transaction time, customers queries and staff enquiries.
•    Sales achievement - Keeping consultants updated on their sales achievements regularly and bringing under achieving consultants back on track.
•    NPS achievement - Identifying both positive and negative feedbacks from customers and using them as a guide to consultants so they can replicate the good and avoid the bad.
•    Email management - Managing email escalations from internal departments via the duty manager mailbox and following up with proper actions and resolutions.
•    Daily briefing notes - Simplify promotions mechanics onto matrix table
•    To provide prompt and accurate promotions feedback
•    Review of staff performance
 

Qualifications

Requirements

•    Diploma and above, preferably in Business or Retail Management
•    Minimum 5 year’s retail sales experience in a managerial position managing a team of at least 20 staff, preferably in Telecommunication/IT industry
•    Strong sales acumen with good sales track record
•    Service oriented with high emotional quotient (EQ)
•    Effective communicator with excellent interpersonal skills
•    Thrives in a fast-paced and dynamic work environment
•    Quick to adapt to changes and embraces technology
•    Mature and positive working attitude
•    Willing to work rotating shift-hours including weekends and public holidays
•    Willing to perform overtime and other duties outside of his/her job scope when required