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Senior Digital UX Designer (B2C)

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Date: 19-Jun-2022

Location: StarHub Green

Company: StarHub Ltd

Job Description


Senior Product Designer for App Online Store 

At StarHub, we go further to connect with our customers with exceptional service, network, and value. The Digital Division’s purpose is to deliver simple and intuitive digital experiences which delight customers, increase revenue, and help to reduce cost. It consists of multi-disciplinary and self-organizing Agile squads, each with clear purposes and objectives to deliver on the mission of becoming a tech-telco solutions-led digital service provider. 

The Senior Product Designer on this team will help us to deliver against our purpose to enable StarHub customers to access the full range of products and services through the App and Web.  

The core areas of focus are:  

  • Creating simple and intuitive UX for customers to manage their products and services 
  • Design customer flows catering to different scenarios that enhance the user experience 
  • Working on the future vision of the online store and mobile app by adding new features and capabilities 


About the Role 

The Senior Product Designer will collaborate with a multi-disciplinary team to define and deliver design solutions that are simple, personal, and exciting. As part of the Agile team, you’ll be responsible for applying user-centered design process, usability heuristics, and evidence-based practices to design UI across various platforms. Collaborate with a multi-disciplinary squad to define problems, generate solutions, and formulate recommendations that will be socialized with stakeholders and leadership. Facilitate discussions around your work and its iterations, including exploratory and collaborative working sessions with team members and stakeholders. 



  • At least 3-4 years of experience designing digital solutions for the web, iOS, and Android. 
  • Prior experience in the eCommerce space or related industry is a plus. 
  • Communicate design work with solid rationale backed up with user research and data.  
  • A self-starter who collaborates with other designers, engineers, product owners, business stakeholders, marketing, and other teams in the company. 
  • Solid history of working in a truly Agile environment.  
  • Hands-on experience with the product design process, from problem definition through to detailed visual design. 
  • Proficient in translating low-fidelity sketches of workflows into high-fidelity designs using Figma and other design tools. 
  • Able to challenge and contribute to our Starhub Design System when necessary. 
  • Create prototypes in various fidelity using tools like Protopie, 
    • etc. Strong knowledge of HCI and WCGA AA+ Accessibility standards.  


Our Ideal Candidate:  

Thrives in an Agile environment; view collaboration as essential to their work; see things from the perspective of our customers; utilize the power of data to inform decisions; and have a continuous improvement mindset.  


Diversity and Inclusion: 

StarHub believes in the strength of a vibrant, diverse, and inclusive workforce where backgrounds, perspectives, and life experiences of our people help us innovate and create strong connections with our customers. 


*We regret that only shortlisted candidates will be notified.