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Senior Executive, Vendor Management

Date:  8 Feb 2024
Location: 

Kuala Lumpur

Company:  StarHub Ltd

Responsibilities

• Manage vendor, monitor and review vendor’s performance to enhance customer experience.
• Overall in charge of vendor daily operation and manage vendor relations within Operations Department.
• Identify and implement continuously enhance efficiencies to improve on the operations and customers’ experience such as reporting and evaluation.
• Coordinate all vendor management tasks including of working with internal stakeholders.
• Audit the calls and reports for respective line of businesses for hygiene and customer experience purposes.

Requirements

• Diploma or Degree in any field.
• 3-5 years of working experience in contact centre or customer facing environment, preferably with outsourcing management skill and experience.
• 1-2 years of supervisory working experience.
• Sensitive to numbers and meticulous.
• Agile, proactive and decisive.
• Able to lead and work as a team.

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