Job Description

We are looking for a dedicated individual to join a dynamic team to provide support in fulfilling the new sales orders to ensure a seamless experience for our new customers.

• Partner operation support executive to handle the sales promotion order fulfilment support (include weekends), enabling Account managers to concentrate on developing partnerships to increase BTO & Condo penetration.
• Daily extraction & checking of order status in system to ensure timely rectification of issues which may result in failed installations.
• Raise incidents/requests to fail orders & ensure re-provisioning of orders by the partners or internal stakeholders and ensure closure of the customers’ new sales orders.
• Support checking of activity number (system) and provide to Partners for re-scheduling of appointments for customers.
• Liaise with Marketing & partners to ensure delivery of premiums to customers.
• Engage customers on digital platforms (such as telegram)
• Administer the email inbox for leads that are generated through distribution of physical flyer at new Build-to-Order (BTOs) & Condos
• Daily distribution of leads to partners
• Monitor and work with Marketing/Marcom to ensure new BTO/Condos listing are updated in SH website.

Qualifications

• More than 3 years of working experience
• Telco experience or FMCG experience
• Tech savvy individual who can engage customers through digital platforms will be an advantage