Job Description

Job Purpose:

• To implement, maintain, and optimize OSS platforms and supporting infrastructure.
• Manage and resolve day-to-day operational issues related to OSS applications.
• Will need to work closely with cross-functional teams to identify potential issues, implement preventative measures, and provide timely solutions, ensuring that all technical components of our platform function smoothly and without disruption

Key Responsibilities:

• Must familiarize with designated OSS platforms, from architectural design to daily operational tasks, including design, planning, installation, provisioning, monitoring, troubleshooting, supports and maintenance of the OSS platforms.
• Manage, monitor, optimize and troubleshoot the private/public cloud infrastructure (VMs/AWS/GCP), operating systems, application platforms, backups and components related to OSS platforms.
• Implement upgrades and updates to the OSS application and system infrastructure.
• Ensure that platform complies with security governance policies
• Support in-house development of workflows, network modelling and reports
• Prepare training guides, operational guidelines, policy documents and relevant reports
• Test and evaluate new patches or releases from vendors
• Support the roll-out of new patches or applications
• Support daily user issues for the applications
• Able to investigate, analyze, and resolve complex technical problems. Identifies and manages interfaces, service levels, standards, and configurations. 
• Demonstrates good understanding of the business needs driving the projects
• Able to liaise with vendors on change requests and put-up necessary purchase requisitions.
• Able to provide technical advice and supports to the users on existing and new software systems.
• Able to perform project management role in tenders, project implementation and maintenance contract negotiation.

Qualifications

Qualifications:

• A degree in Computer Science, Computer engineering, Information Technology or equivalent

Technical Skills:

• Experience in operations and day to day user support of Telco OSS Applications
• Experience in VMware and Cloud Infrastructure (AWS/AliCloud/Openshift/GCP/Others) technologies
• Hands-on on system administration experience in
• Operating Systems (Windows/RHEL/CentOS)
• Database Systems (MYSQL/SQL server/Oracle)
• Servers/Router/Switch
• Proficiency with application/web servers (Apache, Tomcat, NGINX etc.) in Windows/UNIX/Linux/K8S environments
• Proficiency in scripting (Shell, Powershell)
• Knowledge in telco network such as Fixed, IP and Mobile Networks
• Experienced in application deployment on containers and virtualized environments
• Certifications in Windows Administration, Linux Administration, K8S Administration will be added advantage.
• Programming skills and Development Experience in Java/PHP/Python, Web Services, Rest will be added advantage
• Willingness to study, apply new skills to fulfil business and operational requirements

Experience:

• Minimum 2 years of relevant experience in telecom OSS 
• Minimum 2 years of experience in supports and maintenance of applications and system infrastructure. 

Interpersonal:

• The ideal candidate should be a self-starter with the ability to work under minimal supervision
• The ideal candidate should be organized, detail-oriented, and proactive in tracking responsibilities and ensuring accuracy.
• The individual may have varying levels of responsibility depending on project needs
• This position requires interaction with internal staff, external staff, customer service and end users so effective communication & people skills are a must