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Senior/ Associate Engineer, Network Operation Centre (12-hour shift)

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Date: 20-Sep-2022

Location: Tai Seng

Company: StarHub Ltd

Job Description

Purpose:
Perform 24x7 network surveillance of StarHub’s services, network infrastructure and devices, to provide round-the-clock fault management and technical support to meet Service Level Agreement (SLA).


Responsibilities:
⦁    Carry out proactive 24x7 network surveillance of StarHub’s services at our Network Operation Centre (NOC)
⦁    Provide timely and effective fault management support for various network elements and related services including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution
⦁    Coordinate network changes, maintenance and enhancements, and maintain the highest standard of network availability and reliability
⦁    Liaise with key stakeholders across local and international segments to manage and resolve connectivity issues
 

Qualifications

⦁    Diploma in Computer Engineering, Computer Studies, Information Technology or equivalent
⦁    Familiar with various routing protocols and networking technologies
⦁    Familiar with TCP/IP, Core Internet Protocols (eg DNS, DHCP, RTP, BGP)
⦁    CCNA certification, hands-on Python and/or other scripting languages will be advantageous
⦁    Able to perform rotating 12hr shifts including weekends and public holidays