Job Description

• The Salesforce/CloudSense Technical Lead plays a critical role in driving the success of digital transformation initiatives leveraging the Salesforce platform and CloudSense CPQ solutions.
• This position provides technical leadership, ensures adherence to best practices, and aligns solution design with strategic business goals.
• The role is pivotal in delivering scalable, high-quality CRM and Order Management implementations that support end-to-end customer lifecycle management for enterprise business.
• Key domains include CRM, product modelling, order orchestration, and comprehensive order management capabilities tailored to complex enterprise requirements in telecommunications industry.

Responsibilities

• Lead end-to-end solution development across the software development lifecycle (SDLC) – from business requirements gathering to design, implementation, and production deployment.
• Own technical delivery of Salesforce and CloudSense features, customizations, and integrations.
• Define and enforce DevOps standards and practices including CI/CD pipeline setup, automated testing, and deployment automation.
• Drive product modelling, order orchestration, and enterprise-grade order management solution designs using CloudSense CPQ.
• Collaborate with business and IT stakeholders to align CRM and Order Management solutions with business objectives in the enterprise domain.
• Troubleshoot and resolve issues across environments including sandbox, staging, and production.
• Work collaboratively with enterprise architects, business analysts, testers, and external vendors to deliver high-impact solutions.
• Ensure platform stability, performance, and compliance through proactive monitoring and support including leading and perform Root Cause Analysis and propose preventive measure to avoid re-occurrence of issues
• Lead post-deployment support and continuous improvement initiatives.
• Able to hands-on in implementing solution frameworks, application & conduct proof-of-concepts on new technologies related or integrating to Salesforce/CloudSense.
• Participate & provide thought leadership in tender evaluations where required.

Qualifications

• Minimum 8 years of experience with Salesforce platform architecture, customization, and integration.
• Deep expertise in CloudSense CPQ including product modeling, order orchestration, and pricing logic.
• Proven delivery track record using Salesforce Sales Cloud, Service Cloud, Community Cloud and custom development (Apex, LWC, Visualforce).
• Experience leading DevOps practices on Salesforce including version control, CI/CD, and automated testing frameworks.
• Strong understanding of enterprise integration patterns involving APIs, middleware, and legacy systems.
• Experience working with microservices.
• Excellent communication and interpersonal skills with ability to engage business and technical stakeholders effectively in a fast-paced, deadline-driven dynamic environment.
• Strong conceptual, problem-solving abilities and analytical skills.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.
• Demonstrated team leadership and mentoring capabilities with a focus on enabling junior engineers.
• Salesforce and/or CloudSense certifications are highly desirable.