Job Description

Title: Sales Manager, BPO

Job Purpose

This new role is created to drive acquisition of greenfield BPO opportunities, especially in the government and enterprise space. The candidate will play a pivotal role in expanding StarHub’s customer base in a highly strategic segment, navigating complex sales cycles and shaping tailored solutions.

Responsibilities
•    Identify, qualify, and acquire new BPO opportunities in the government and enterprise segments.
•    Build and manage a robust pipeline through proactive prospecting, outreach, and qualification.
•    Lead the full sales lifecycle — from discovery to proposal development and commercial closure.
•    Develop solution-based value propositions in partnership with internal teams (e.g. Presales, Product, Legal).
•    Drive stakeholder engagement across procurement, IT, and business to influence buying decisions.
•    Provide accurate pipeline forecasts and meet or exceed annual sales quota.

Requirements

•    5+ years of B2B sales experience, ideally within the BPO sector.
•    Proven track record in building and converting greenfield accounts.
•    Experience navigating public sector procurement and tender processes.
•    Strong understanding of regional/global BPO decision-making dynamics.
•    Excellent stakeholder engagement, negotiation, and solution-selling capability.
•    Self-starter mindset with high accountability and resilience.