Job Description

Role overview

Lead the operations, governance, and continuous improvement of enterprise SaaS platforms. The role is responsible for ensuring platform stability, security, compliance, and supporting migration from on-premise systems to AWS Cloud while leading a team of platform engineers. 

Job Description

• Lead and mentor a team of SaaS/Platform Engineers.

• Manage day-to-day operations of enterprise SaaS platforms, ensuring high availability, reliability, performance, and SLA compliance.

• Drive platform governance, including security, RBAC, compliance, audit readiness, disaster recovery, and vulnerability management.

• Lead platform upgrades, patching, automation, monitoring, and continuous operational improvements.

• Support and lead migration of legacy on-premise systems to AWS Cloud.

• Administer observability platforms and tools (e.g., Splunk, Dynatrace) and their integrations.

• Manage incident, problem, change, and release management, including RCA and service improvement initiatives.

• Manage vendor relationships, software licensing, and support contracts.

• Maintain platform documentation, operational runbooks, and knowledge base.

• Collaborate with cross-functional stakeholders to align platform roadmap, operational priorities, and cost optimisation.

Qualifications

• 8+ years of experience in Enterprise Platform Engineering, SaaS Operations, IT Infrastructure, or System Engineering within medium-to-large or regulated environments.

• Hands-on experience managing enterprise SaaS and on-premise platforms, including AWS Cloud and on-premise to cloud migration.

• Strong knowledge of AWS (EC2, RDS, IAM, VPC), observability tools (Splunk/Dynatrace), automation scripting (Python/Bash/PowerShell), ITIL processes, RBAC, and security/compliance.

• Experience leading or mentoring platform engineers, driving operational excellence, automation, and platform reliability.

• Proven experience managing vendors, software licensing, escalations, and collaborating with cross-functional stakeholders (Security, DevOps, Operations, Business).