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Project Executive

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Date: 24-Nov-2021

Location: StarHub Green

Company: StarHub Ltd

Job Purpose

 

The Project Executive is a member of a support unit, Digital Project Management within the Customer Experience (CX) Division that makes up of customer fronting and supporting teams from Customer Service (CS) and Technical Services. He/She is responsible for project engagements and activities relating to systems, product, services and promotions etc. to ensure that frontline users’ needs and customer experience are taken care of. He/She is required to work cooperatively and effectively with others to ensure and enhance organizational effectiveness during their job assignments.

 

Responsibilities

 

1. Manage product/marketing/CX driven projects
•    Manage projects and ensure completion within stipulated timeline
•    Single point of contact to work with various departments in the organization 
•    Analyze project scope and identify impacts to internal stakeholders and customers
•    Establish mitigation measures to address identified impacts
•    Provide regular reporting on the status of the project
•    Manage unforeseen situations and escalate in a timely manner
•    Provide feedback on completed projects and share insights with relevant stakeholders on how we can improve in subsequent projects

 

2. Initiate project
•    Initiate projects that bring about cost savings/efficiency and better customer experience
•    Ensure project is delivered within stipulated timeline
•    Requirements gathering from internal stakeholders
•    Produce cost/benefit analysis
•    Conduct ops meeting to all stakeholders required 
•    Prepare all resources for all projects and provide required reports for same and plan all projects according to required timeframe 
•    Provide regular reporting on the status of the project
•    Manage unforeseen circumstances and escalate in a timely manner
•    Participate in user testing (if required)
•    Post-project deployment – study the success measurement of the deployment

Requirements

 

•    Minimum 2 years’ relevant experience in a fast-paced environment
•    Diploma holder in Information and Communications Technology/Business    
•    Call Centre/Sales Operations/Project Management related experience is a plus
•    Preferably with knowledge in Customer Service processes and Telecommunication products
•    Proficient in MS Office, Excel and Powerpoint applications
•    Customer-oriented with good communication and interpersonal skills
•    Meticulous, analytical, dynamic team player and able to work well under pressure 

 

*We regret that only shortlisted candidates will be notified.