Job Description

The Program Manager plans and oversees multiple inter-dependent projects spanning multiple years that impact one or more business units or larger initiative. Program Manager oversees all aspects of assigned program throughout the lifecycle to ensure completion within the defined scope, quality, time and cost constraints. Program Manager oversees client’s and internal sponsors' satisfaction, safeguards P&L, enforces process/governance, and ensures collaboration among different domains resources throughout the program. Program Manager directs multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful program.

Program Manager is confident and decisive in leading the program, overseeing the completion and integration of inter-dependent projects, provisioning and services. Program Manager has excellent communication skills, capable of effectively influencing various internal and external stakeholders.

Roles and Responsibilities

• Develops and fosters relationships with key client stakeholder and work in partnership with other departments and partners, to support project implementation and program development
• Plans, directs and manages all aspects of SI or maintenance projects including task scheduling, resourcing, cost estimation, change management, risk management and establishing project milestones with expected deliverables
• Leads customer consultation process throughout the program lifecycle to resolve client conflict, if any, with diplomacy
• Meets with clients to take detailed ordering briefs and clarify specific requirements of each project
• Tracks, monitors and communicates project progress against the program plan, scope of work and milestones
• Prepares progress report and escalates project concerns with mitigation actions to project management office
• Directs project tasks based on teams' individual strengths, skill sets and experience levels
• Provides work direction and leadership to project team with clear definition of tasks, deliverables and timelines
• Sets performance expectations and monitors performance of resources
• Provides feedback, coaching and mentorship to team members and resolve team conflicts between team members
• Defines resource requirements and work closely with other departments in selection of resources

Qualifications

• Degree or Diploma in Computer Science, Telecommunications, Engineering, or equivalent
• At least 8 years of IT project management and/or program management experience, preferably in Government segment
• Good leadership and management skills
• Good knowledge of Microsoft Project, as well as other office productivity tools
• Certification in program, project or service management, such as PgMP, PMP, CITPM or ITIL is preferred
• Knowledge in telco or connectivity domain is an advantage
• Good knowledge in project management methodologies and techniques, including strong competencies in project planning, budget and time management, scope management, risk management, and change management
• Ability to prioritise and delegate work appropriately as well as deal with changing priorities
• Ability to provide guidance and direction to project team members
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques