Job Description

We are seeking a dynamic and results-driven Product Manager to join the Consumer Business Group (CBG) Broadband team. This role will focus on developing and managing our broadband, voice and onboarding ICT solutions specifically designed for small and medium-sized enterprises (SMEs). The ideal candidate will possess a strong understanding of the SME market, excellent analytical skills, and the ability to drive product strategy from conception through launch.

Key Responsibilities:

• Product Strategy Development: Define and execute the product roadmap for broadband, voice and ICT solutions tailored to the SME segment, aligning with overall company objectives and market trends.
• Market Research: Conduct thorough market analysis to identify customer needs, industry trends, and the competitive landscape. Use insights to inform product development and positioning for SMEs.
• Product Development: Collaborate with cross-functional teams, including product, engineering, GTM marketing, and sales, to design, develop, and launch new broadband, voice and ICT solutions.
• Customer Engagement: Gather feedback from customers and stakeholders to continuously improve products and enhance our customer and digital experience.
• Performance Tracking: Analyze product performance metrics, customer satisfaction, and market response to adjust strategies, ensuring business objectives are met and identifying opportunities for innovation.
• Stakeholder Management: Present product roadmaps, updates and strategic recommendations to senior management and cross-functional stakeholders.
• Training & Support: Work with GTM, sales and support teams to develop training materials and product and process documentation, ensuring effective communication of product benefits and capabilities to customers.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in product management and pre-sales, preferably in telecommunications, technology, or ICT solutions.
• Strong understanding of the SME market and its unique challenges, particularly in adopting connectivity and ICT solutions.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience with Agile methodologies is an advantage