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Product Manager (Mobile)

Date:  24-Nov-2022

StarHub Green

Company:  StarHub Ltd

Job Description

We are looking for a Product Manager for the Enterprise Business Group (EBG) to join our Product Management team, handling Mobile Product(s) for business clients. As Product Manager, you will take ownership of our A2P/Enterprise Messaging, mobile tariff plans, value-added services and other mobile products for the Singapore domestic market. This is a great opportunity to join our mission to enabling government clients, SME and large enterprises in Singapore to benefit from 5G and digital transformation and improve the lives of our customers daily.


Main responsibilities

  • Product development/launch, go-to-market, operations, and life-cycle management of the products assigned.
  • Define and develop products, features, bundles and promotions that enhance the EBG Mobile Product proposition to customers.
  • Work with key stakeholders through the ideation, development, launch and life cycle management of our A2P/Enterprise Messaging, mobile tariff plans and value-added services (VAS).
  • Work across the business and engineering organizations to gather and prioritize end user needs and feature requirements.
  • Develop and deliver features and value-added-services that enhance the customer experience and drive key metrics such as Mobile market share, CR, recon, NPS and LTV.
  • Lead experiments in line with StarHub’s product strategy and framework to test riskiest assumptions and to prove/disprove hypothesis, adding insights and information to our knowledge base.

A few things about you

  • You take ownership of the product to ensure its profitability, and delivery in a timely, customer-centric manner.
  • You know how to work with SMS aggregators, construct mobile tariff plans and VAS that effectively differentiate from competitors.
  • You are comfortable with large data sets, quantitative analytics and financial metric analysis, and how to apply these for data-supported decision making.
  • You engage, influence and align other people to support your decisions at working level, and for product/engineering teams to do the work needed to progress your priority, initiative or project. 
  • You can build products and services where there is ambiguity on what to build and when.
  • You hold productive dialogs with customers, sales and customer experience teams; you can quickly identify problems worth solving and can explain your rationale with data. 
  • You aim for running effective meetings and you know how to stay organised; you are not afraid to ask for help to unblock yourself.


  • 5-7 years of experience in product management, preferably at a Telco, tech or software company.
  • 3+ years of experience working with SMS aggregators and familiar with A2P/Enterprise Messaging market trend and competitor landscape.
  • Domain expertise in Singapore A2P/Enterprise Messaging market preferred.
  • Familiarity with business intelligence software, such as Tableau, and Excel is preferred.
  • Familiarity with vendors like Soprano, Whispir, SINCH, Messagebird,  other SMS aggregators is a plus.
  • Experience with Agile/Scrum Product Development is a plus.
  • Tertiary degree in Business Management, Computer Science or related fields.

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