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Process Management Specialist (2-year contract)

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Date: 15-May-2022

Location: StarHub Green

Company: StarHub Ltd

Job Summary

This role will be responsible for the end-to-end evaluation, design, creation and delivery of internal and external processes aimed to improve overall customer satisfaction and operational efficiency.

 

Responsibilities

  • Maps out process flows, and documents work instructions related to the Transformation Program
  • Participates in the design sessions to ensure solution meets business requirements and raises appropriate concerns based on gaps identified
  • Reviews system flows based on solutions agreed upon through demos and User Acceptance Testing, reports inconsistencies, as needed.
  • Updates processes and work instructions post implementation or release as necessary based on system gaps, defects, and issues
  • Determines systems and process enhancements that result in decreased costs, increased customer satisfaction, and overall process efficiency improvements.
  • Works with internal and external stakeholders in optimizing and redesigning processes used to streamline workflows, speed up product delivery and improves customer experience.

Requirements

  • Diploma / Degree in Process Management or in any discipline.
  • Minimum 5 years working experience with at least 2 years in a process improvement role preferably in telco industry.
  • Experience in successful implementation of process improvement initiatives.
  • Process Mapping experience, analytical and possess critical thinking skills.
  • Regular user of MS Office Applications and MS Visio.
  • Preferably Six Sigma certified and has knowledge in eTOM framework.
  • Analytical, has critical thinking skills and detailed oriented.

 

 

*We regret that only shortlisted candidates will be notified.