Role Mission 

Provide specialised technical expertise to support the integration, operation, and optimisation of FRCS platforms across domains such as Legal, Fraud, Compliance, Audit, and other function-specific systems, ensuring secure, accurate, and efficient end-to-end processes. 

Accountabilities 

• Deliver technical solutions and integration support for function-specific FRCS applications (Legal, Fraud, Compliance, Audit, GRC, etc.). 

• Ensure secure, accurate, and compliant data flows between systems. 

• Provide operational support, troubleshooting, and technical enhancements across assigned systems. 

• Translate specialised business requirements into technical specifications. 

• Strengthen system reliability, automation, and process efficiency for non-financial FRCS domains. 

Responsibilities 

• Design, build, and maintain integrations for function-specific platforms (Legal systems, Fraud monitoring tools, GRC solutions, compliance applications, etc.). 

• Manage APIs, middleware workflows, and data transformations to support business needs. 

• Monitor interface health, troubleshoot incidents, and ensure timely issue resolution. 

• Maintain technical documentation, SOPs, and integration inventories for assigned platforms. 

• Support upgrades, patches, release cycles, and regression testing. 

• Ensure adherence to data governance, security, and regulatory compliance (e.g., audit controls, legal requirements, risk mandates). 

• Collaborate with Legal, Fraud, Compliance, Risk, and Audit teams to validate data accuracy and system behaviour. 

• Identify automation and optimisation opportunities within specialised functions. 

• Participate in CAB reviews, incident reports, and post-implementation validations. 

• Coordinate with Infrastructure, IAM, and Security teams to ensure system stability and access integrity. 

Areas of Impact 

• Stability and reliability of specialised FRCS applications. 

• Compliance, risk management, and audit-readiness for regulated functions. 

• Accuracy and quality of data supporting Legal, Fraud, and Compliance operations. 

• Cross-functional alignment between business units and technology teams. 

• Reduction of manual tasks through targeted automation and technical enhancements. 

Ideal Track Record 

• 3–7 years of experience in technical systems support or integration roles. 

• Experience supporting specialised applications (Legal, Fraud, GRC, Compliance, Audit). 

• Hands-on integration experience using APIs, middleware, and automation tools. 

• Strong understanding of data structures, workflow logic, and system interdependencies. 

• Proven ability to troubleshoot complex issues and deliver stable technical solutions.