Job Description

We are seeking a proactive Cybersecurity Operations Specialist to support, maintain, and optimize the organization's cybersecurity infrastructure. The role is responsible for ensuring the availability, performance, and effectiveness of security technologies while supporting incident response and continuous improvement initiatives.
Key Responsibilities
Technical Support & Troubleshooting
• Provide L1/L2 support for cybersecurity technologies including firewalls, WAF, IAM, endpoint protection, VPN, email/web security, and DLP. 
• Diagnose and resolve system, configuration, performance, and integration issues. 
• Collaborate with IT and security teams to address operational challenges. 
System Maintenance & Optimization
• Monitor system health, availability, and performance. 
• Perform upgrades, patching, tuning, and optimization activities. 
• Troubleshoot connectivity and interoperability issues across security platforms. 
Incident Support
• Support investigation, containment, eradication, and recovery of security incidents. 
• Analyze alerts and system events to identify root causes. 
• Maintain incident records and contribute to post-incident reviews. 
Solution Enhancement
• Evaluate emerging security technologies and recommend improvements. 
• Support implementation and testing of new security controls and integrations. 
• Ensure solutions comply with security policies, standards, and regulatory requirements. 
Security Systems Management
• Configure, administer, and optimize security tools and platforms. 
• Manage operational issues, service requests, and change activities. 
• Oversee lifecycle management of cybersecurity solutions. 
• Coordinate and monitor third-party vendors supporting security services. 
Stakeholder Collaboration
• Work closely with Security Operations, Infrastructure, Network, SOC, GRC, and Application teams. 
• Engage business stakeholders to support operational, compliance, and business continuity objectives.

Qualifications

• Bachelor's Degree in Computer Science, Information Security, Information Technology, or related discipline.
• Relevant cybersecurity certifications (e.g., Cisco, Fortinet, Palo Alto, Microsoft Security, AWS) preferred.
• 3–5 years of experience in cybersecurity operations, security engineering, infrastructure security, or related areas.
• Experience supporting security technologies including Firewalls, WAF, IAM, VPN, Endpoint Protection, Email/Web Security, and DLP.
• Knowledge of network security, security controls, AWS/cloud security, incident response, and system hardening.
• Experience working in hybrid cloud and complex enterprise environments.
• Familiarity with regulated industries such as telecommunications, finance, or technology is advantageous.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to collaborate effectively with technical and business stakeholders.
• Experience managing vendors and service providers.
• Proven ability to manage security solutions through planning, deployment, maintenance, and continuous improvement.