Job Description

Purpose:

• Provide Tier 1 technical support to our NGNBN platform
• Manage, operate and support various application platforms delivering StarHub's innovative services to customers.
• Work closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions.
• Support system integration testing (SIT) and user acceptance testing (UAT) and participate in all SDLC phases

Responsibilities:

• Operate and maintain various application platforms that deliver StarHub's innovative services to enterprise and consumer customers
• Provide Tier 1 support to application users about reported issues with thorough investigation and resolution
• Identify root cause by analysing end to end traces, data of services or system design
• Work closely with StarHub internal stakeholders (e.g. Network, IS, Customer Experience, Consumer business) and system integrators to provide timely resolutions of user issues
• Perform system health checks to ensure optimal performance
• Review and improve current software design / capabilities as part of continuous service improvement framework
• Perform software lifecycle management including design, implementation, testing and maintenance
• Carry out planned upgrade and migration work, perform standby duties after office hours and weekends

Qualifications

• Appropriate qualification in IT, Computer Science, Computer Engineering or equivalent
• At least 2 years of experiences in an operation support or engineering role in a service provider or telecommunication environment
• Hands-on experiences in SDLC management, PL/ SQL, or any related RDBMS database, REST, SOAP, HTTPS, TCP/IP, JSON, XML, Shell Script preferred
• Familiar with Java, Python, Linux, Web Services, Network Security, Cloud-native Architecture
• Able to adapt and desire to learn new technical and non-technical skills
• Analytical, creative and problem solving skills
• Effective communication abilities, as the role needs to interface with engineering colleagues, business end users, customer service teams, and external stakeholders