Job Description

PURPOSE

•    Act as a gateway between Enterprise/ Consumer/ Wholesale business units and Engineering Teams for all network coverage enquiries and service delivery relating to fixed, transmission and mobile coverage. 
•    Responsible for planning and evaluating the budget for the network coverage rollout based on organization’s/ customer’s requirements
•    Responsible for planning, deploying, maintaining and optimizing fibre optics telecommunications network.
•    Attend site meetings with government agencies, private building developers and property management to coordinate and manage contractors for fibre cable installation and diversion.

MAJOR DUTIES AND RESPONSIBILITIES

•    Support the Enterprise, Consumer and Wholesale Business Units for all network coverage enquiries and service delivery relating to fixed, transmission and mobile coverage. 
•    Work with the Enterprise, Consumer and Wholesale Business Units in maintaining service excellence and managing customer expectations.
•    Project Management of approved business cases rollout and act as a single-point-of-contact (SPOC) between Enterprise/ Consumer/ Wholesale and Engineering Teams on network rollout status. 
•    Coordinate with various Networks teams to support business initiatives and resolve customers' complaints., ensuring timely completion of network installation works to meet both organizational and customer service delivery timelines.
•    To perform fibre network design tasks in KML (Keyhole Markup Language) format to support corporate data services and engineering circuits over transmission and fibre network.
•    Review of work processes and procedures for better enhancement and improvement 
•    Assist the Engineering/ Planning Team in infrastructure planning of pipeline connection and fibre deployments to support both Enterprise and Consumer business needs
•    Assist the Engineering/ Planning Team in site surveys and supervise contractors to execute all fibre cable works in the area under his control in accordance with all established operation procedures and engineering instructions 
•    Assist in updating and maintaining telecommunication facility building plans and accurately mapping them into the network database.

Qualifications

JOB REQUIREMENTS

• Diploma in Telecommunications, Electrical/ Electronic Engineering, Computer Science
• 2 – 3 years’ experience in Telecom Infrastructure network environments or a related field work.
• Familiar with AutoCAD or equivalent drafting tools for network design and mapping
• Familiar with Info-communications Media Development Authority of Singapore (IMDA)’s Code of Practice for Info-communication Facilities in Buildings (COPIF)
• Experience in project management and collaborating across teams.
• Strong teamwork, communication, and service-oriented mindset
• Ability to work independently and collaboratively as part of a team, adapting to various work environments and customer requirements.