The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below:  

-Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.

-Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.

-Lead and deliver Tech-Refresh projects, ensuring timely completion.

-Mentor and provide guidance to junior team members.

-Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.

-Design and implement new network solutions and/or optimize the efficiency of current networks.

-Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.

-Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.

-Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.

-Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.

-Report network status and performance to key stakeholders.

 

-Minimum of 5 years of relevant experience in network support operations for large-scale network infrastructure.

-Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.

-Proficient in configuring firewalls, routing & switching and wireless network to maximize network efficiency and security.

-Proven expertise in core switching and routing (ANCP – Switching/Campus or HCIP certification preferred).

-Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE preferred)

-Good project management, configuration, troubleshooting skills

-Good customer interaction, written and oral communication skills

-Ability to work with all levels, and ability to work and contribute in a team or individually