Responsibilities

We are seeking a motivated Network Engineer to support the deployment and maintenance of enterprise networking and security solutions. The role involves assisting with the installation, configuration, and troubleshooting of Cisco SD-WAN devices (vEdge/cEdge) and supporting Palo Alto firewall deployments, including basic policy and NAT configuration through Panorama. The engineer will provide on-site and remote support for branch rollouts, hardware replacements, and link validations, while coordinating with senior engineers and vendor TAC for advanced issues.

1. Assist in installation, configuration, and troubleshooting of Cisco SD-WAN devices (vEdge/cEdge routers)
2. Perform basic configurations on vManage such as attaching templates, monitoring alarms, and troubleshooting connectivity
3. Support Palo Alto firewall deployments including initial setup, interface configuration, NAT, security rules.
4. Work with Panorama for policy push and basic centralized management tasks.
5. Conduct on-site troubleshooting for connectivity issues, hardware replacements, and link validation.
6. Coordinate with senior engineers and vendor TAC for advanced troubleshooting.
7. Maintain documentation, implementation checklists, and site reports after each deployment.
8. Provide remote/field support for branch rollouts and upgrades.
9. Participate in 24/7 on-call rotation and critical incident response as required
10. Support in documentation, reports and performance updates.
11. Occasional travel to Singapore offshore islands for onsite support requirements. 

Qualifications/Requirements

1. Minimum 2 years of experience in networking/security build and field support
2. Basic understanding of routing protocols (BGP, OSPF, static routes).
3. Hands-on exposure to Cisco SD-WAN (vManage GUI, device onboarding, templates).
4. Familiarity with Palo Alto firewalls (security policies, NAT, HA basics).
5. Willingness to travel to customer sites for deployment/maintenance. 
6. Degree or Diploma in Computer Science, IT, Electronics/Telecom, or equivalent.
7. Certifications (good to have): Cisco CCNA/CCNP Enterprise (in progress or completed)/Palo Alto PCNSA (preferred)