Job Description

1)   Function as a single point of contact from pre-order, order fulfilment and providing post-sales support for StarHub’s Managed Accounts (this would include creation of quotation, orders, service requests, trouble tickets, scheduling deliveries etc. unless otherwise specified)
2)   Ensure high level of customer experience through excellent sales/after sales support
3)   Liaise directly with customers on any customers’ queries/issues and product enquiries
4)   Services existing accounts and establishes new accounts by liaising closely with respective Account Managers
5)   Keeping abreast of new/existing product knowledge, recommends product or service enhancements to improve customers’ satisfaction
6)   Build and maintain relationships with customers
7)   Collaborate with relevant stakeholders to investigate and respond to customers’ feedback in a timely manner
8)   Raise waivers or credit notes for customer dispute cases
9)   Maintain accurate and timely records of manual billings (e.g. Tech Fund, ETC Buyout, Rebates) if any
10)  Guiding of customers in navigating through StarHub’s self-service digital touchpoints (where applicable) 
11)  Monitoring of customer’s orders and enquiries (disputes, faults etc.) and follow them through to completion and/or resolution
12)  Assess customers’ needs, provides information and assistance on product features and/or customers’ queries
13)  Provide information regarding each product and any discount offers associated with it
14)  Process ETC Buyouts, Rebates
15)  Derive customized reports upon customers’ request which information is not readily in current reports (if any)
16)  Attend kick off meeting for bulk or complex deals
17)  Plan and execute bulk deployment:

a. Meet-up with customers
b. Monitor and report progress for bulk order

Qualifications

1)  Strong verbal and written communications skills are a must
2)  Able to demonstrate diligence and meticulous traits 
3)  Diploma in any discipline