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Inside Sales Executive

Date:  9 May 2024
Location: 

StarHub Green

Company:  StarHub Ltd

Job Purpose

Proactively handling SMB sales Hotline & Live Chat services to target new customers or existing customers and sell Starhub services.
Prevent SMB Churn by do proactively mobile & business broadband recon with customers.

 

Responsibilities

  • Handling new & renewal sales enquiries over the hotline, Live Chat platform, contact new & existing customers on their new & renewal sales enquiries.
  • Development of New Business Customers in target sales sectors. 
  • Do daily outbound calls to prospect or target customers according to Marketing campaigns.
  • Lead generation from Sales Enquiries from Business Mailbox and 1800 Sales Hotline
  • Direct cross sales or upsell StarHub service to SMB existing customers.
  • Accountability of revenue protection for SME segment
  • To recommend the right solution, service plans to clients and prevent them from churning their services.
  • To effectively communicate with both internal stakeholders and customers
  • Ensure SLA and high level of client satisfaction is maintained while adhering to established SOP.

Requirements

  • Preferably a Diploma in any discipline.
  • At least 2 years' work experience in Inside Sales or Telemarketing.
  • Proficiency in Telecommunication and IT services will be an added advantage.
  • Excellent stakeholder management skills and resourceful.
  • Experience working in a fast paced, agile environment.
  • Good problem-solving skills and ability to multi-task.
     

 

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