Job Purpose

Proactively handling SMB sales Hotline & Live Chat services to target new customers or existing customers and sell Starhub services.
Prevent SMB Churn by do proactively mobile & business broadband recon with customers.

Responsibilities

• Handling new & renewal sales enquiries over the hotline, Live Chat platform, contact new & existing customers on their new & renewal sales enquiries.
• Development of New Business Customers in target sales sectors. 
• Do daily outbound calls to prospect or target customers according to Marketing campaigns.
• Lead generation from Sales Enquiries from Business Mailbox and 1800 Sales Hotline
• Direct cross sales or upsell StarHub service to SMB existing customers.
• Accountability of revenue protection for SME segment
• To recommend the right solution, service plans to clients and prevent them from churning their services.
• To effectively communicate with both internal stakeholders and customers
• Ensure SLA and high level of client satisfaction is maintained while adhering to established SOP.

Requirements

• Preferably a Diploma in any discipline.
• At least 2 years' work experience in Inside Sales or Telemarketing.
• Proficiency in Telecommunication and IT services will be an added advantage.
• Excellent stakeholder management skills and resourceful.
• Experience working in a fast paced, agile environment.
• Good problem-solving skills and ability to multi-task.