Responsibilities

• Accountability for sales quota, execution of marketing campaigns, programs, goals, and objectives set out by the company.  
• Lead Inside Account Managers to ensure that set Key Performance Indicators (KPI) are met.  
• Monitoring of Inside Account Managers productivity, sales and support them to carry out their tasks effectively.  
• Able to effectively communicate with both internal stakeholders and customers.  
• Handle escalations from their team members and customers.  
• Develop plans to increase operational efficiency to drive overall sales volume.  
• Manage their assigned team members performance through constant review.  
• Monitor call volume and various set SLA to ensure high level of customer satisfaction is maintained.  
• Drive the team to achieve their NPS targets.  
• Responsible for achieving monthly, quarterly, and annual targets.  
• Responsible for Inside Account Managers adherence to established procedures.  

Qualifications

• Preferably a degree holder with at least 3 years Inside Sales or Telemarketing Team management experience. 
• Preferably with people management & managerial experience.  
• Proficiency in Telecommunication and IT services.  
• Possess initiative, assertiveness in decision making and independent, with the desire and ability to drive for excellence in a dynamic environment. 
• Must be comfortable working towards defined Key Performance Indicators (KPI).  
• Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills. 
• Strong consultative selling, time management and organizational skills.  
• Ability to influence, motivate others through coaching and mentoring.  

*We regret that only shortlisted candidates will be notified.