Job Description

• Own and achieve sales targets: Accountable for meeting and exceeding assigned sales quotas, and for executing marketing campaigns, programs, and objectives aligned with company goals.
• Lead and inspire the Inside Sales team: Provide direction, coaching, and motivation to Inside Sales Account Managers to ensure all Key Performance Indicators (KPIs) are met.
• Drive team productivity and performance: Monitor sales activities, pipeline development, and productivity metrics to ensure optimal team effectiveness.
• Enhance communication and collaboration: Foster strong relationships with internal stakeholders and customers through clear, professional, and timely communication.
• Manage escalations effectively: Address and resolve customer or team-related escalations promptly, ensuring positive outcomes and customer satisfaction.
• Optimize operational efficiency: Develop and implement strategies to streamline processes, improve efficiency, and increase overall sales volume.
• Performance management: Conduct regular performance reviews, provide constructive feedback, and implement development plans for team members.
• Ensure service excellence: Oversee call volumes and service level adherence to maintain high standards of responsiveness and customer satisfaction.
• Champion customer advocacy: Lead initiatives to drive the team towards achieving Net Promoter Score (NPS) and other customer experience goals.
• Achieve business results: Responsible for meeting monthly, quarterly, and annual revenue and performance targets.
• Ensure compliance and process adherence: Maintain team compliance with established company procedures, policies, and quality standards

Qualifications

• Education & Experience:
  Bachelor’s degree in Business, Marketing, or a related field preferred, with at least 5 years of experience managing an Inside Sales or Telemarketing team and a proven record of meeting sales and performance targets.
• Leadership & Management:
  Demonstrated people leadership experience, including coaching, performance management, and driving team motivation to achieve KPIs and business goals.
• Industry Knowledge:
  Sound understanding of Telecommunications and IT services, with the ability to align solutions to customer needs and business outcomes.
• Performance & Results Orientation:
  Highly results-driven, comfortable working towards defined sales and operational metrics, with strong analytical and problem-solving skills to improve team productivity and efficiency.
• Communication & Interpersonal Skills:
  Excellent verbal and written communication in English, with strong presentation, interpersonal, and stakeholder engagement abilities across all levels.
• Professional Attributes:
  Proactive, decisive, and adaptable with strong consultative selling, time management, and organizational skills. Maintains a high level of professionalism, integrity, and customer focus while performing effectively under pressure.

*We regret that only shortlisted candidates will be notified.