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Inside Account Manager (Permanent)

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Date: 15-Feb-2021

Location: StarHub Green

Company: StarHub Ltd

Responsibilities

  • Acts a key point of contact between an organisation and its clients. 
  • Possess thorough telco product knowledge and involved in product / service sales and sell our unique furnished suite solution to various clients within the industry segment. 
  • Manage their set of accounts through proactive outreach to their clients on regular basis. 
  • Manage their clients renewals of their services, grow the account through active up-selling.  
  • Able to effectively communicate with both internal stakeholders and customers.  
  • Ensure SLA and high level of client satisfaction is maintained by hitting their NPS target.  
  • Responsible for achieving monthly, quarterly, and annual sales target.  
  • Adhere to established SOP

Qualifications

  • Preferably a diploma holder and above with at least 1-3 years Inside Sales or Telemarketing experience. 
  • Prior experience in Enterprise related account management will be an added advantage.  
  • Proficiency in Telecommunication and IT services will be an added advantage.  
  • Able to work in a team-oriented environment.  
  • Must be comfortable working towards defined Key Performance Indicators (KPI).  
  • Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills. 
  • Strong consultative selling, time management and organizational skills.  
  • Able to manage objection handling from clients.   

 

*We regret that only shorlisted candidates will be notified.