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IT Vendor Management Lead

Date:  8 Jul 2024
Location: 

StarHub Green

Company:  StarHub Ltd

Job Description

In this position, the applicant will join the IT Vendor Management team to perform sourcing, contract negotiations and vendor management functions. The role reports into the Head, Vendor Management Office within the Information Services division. 

The IT Vendor Management Lead will source for IT products/services, negotiate contracts, manage the commercial relationship with vendors, collaborate with stakeholders to establish on-going outsourcing governance. The role provides opportunity for direct interaction with senior management in business, IT, and vendors.

Responsibilities

•    Ensures that procurement and vendor management objectives and KPIs are achieved. 
•    Evaluates vendor base for cost savings opportunities; monitors and analyses trends in company spending in order to make recommendations for the future, and to identify areas for possible savings.
•    Ensures the compliance with all regulatory as well as internal policies and guidelines; maintains documentation and records required to demonstrate compliance.
•    Recommends and establishes the procurement and vendor management strategy, processes, and procedures that are consistent with corporate policy, requirements and sound commercial, legal and ethical practices. 
•    Reviews and streamlines processes to improve productivity and efficiency.
•    Responsible for the systematic execution of processes and procedures for the timely and cost effective purchasing of products and services. 
•    Enable and empower people, process and technology efficiencies balancing overall cost, quality and risk.
•    Must quickly attain a basic understanding of all product and service needs, and must maintain knowledge of changing technologies.
•    Reviews purchase requisitions for products and services.
•    Solicits, receives and analyzes proposals and quotations and recommends selection of suppliers in accordance with corporate policies and legal compliance. 
•    Establish new vendor relationships while maintaining and managing the existing vendor relationships. 
•    Build effective and strategic partnership with strategic vendors including outsourced service providers.
•    Develops and negotiates commercial contracts and performs on-going contract management; handles commercial dispute resolution.
•    Monitors vendor contracts to ensure terms and conditions are met. 
•    Creates, negotiates and incorporates contract amendments, renegotiating the contract, if required, to accommodate changes in organization requirements.
•    Continually seeks optimal value in service from vendors, reviewing and monitoring performance and return-on-investment metrics and initiating contract modifications.
•    Plans and conducts structured business reviews of existing vendors; the annual/bi-annual reviews involving cross-functional stakeholders cover compliance of products/services against contractual obligations, product quality, service performance and capabilities, contract disputes and revisions as well as financial and legal standing of the vendors.   
•    Consolidates and analyses data to compile management reports.
•    Manages vendor performance.
•    Manages service improvement and transformation initiatives.
•    Manages outsourcing contract and commercials.
•    Manages outsourcing financials.
•    Provides support to any internal, external, and regulatory audits on outsourcing. 
•    Assists in developing and running the vendor management processes for managing a multi-vendor environment.

Requirements

•    3 to 5 years’ experience in IT vendor management or outsourcing in a regulated industry is essential.
•    Experience in IT sourcing and contracting.  
•    Experience in the telecommunication/technology industry in Singapore / Malaysia and the associated regulations is a plus.
•    Need to be results-oriented, meticulous, and resourceful; possess strong analytical ability and good interpersonal skills.
•    Excellent team player, self-driven and able to work under pressure.

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