Job Description

StarHub is a globally recognised, Singapore-headquartered Communications, Entertainment and Digital Services company. Founded since the early 2000s and listed in the Singapore Stock Exchange, we have embarked on a multi-year digital transformation journey (DARE+), with an aspiration to transcend traditional telco services to become Singapore's digital platform.

To achieve our aspiration, we will need to ensure our colleagues remain engaged and supported. The role of the People Operations & Systems (POS) Manager will be to oversee our HR Information System initiatives, ensuring our HRIS function becomes an enabler to a supportive and inclusive work environment, where every StarHub employee can thrive and contribute to our collective success.   

Key roles & responsibilities:

• Manage the implementation, configuration and ongoing maintenance of all HRIS platforms (SuccessFactors + others), ensuring data integrity, accuracy, and compliance with relevant regulations
• Serve as the primary point of contact for all HRIS-related inquiries, issues, and enhancements, collaborating with internal stakeholders (in the POS team, HR Business Partner team, and Information Services team), as well as external vendors
• Focus on enhancing existing, or identifying new tools that can enhance employee engagement, retention, and satisfaction
• Play a key role in the development of policies and procedures related to employee lifecycle processes, including onboarding, performance management, training, and offboarding (through the lens of new technologies

Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field
• Minimum of 5 years of experience in HRIS management, with a proven track record of successfully implementing and optimising HRIS platforms
• Strong understanding of HR processes and regulations (including but not limited to, employment law, payroll, benefits administration, and compliance requirements)
• Proficiency in HRIS systems (SAP SuccessFactors) and experience with HRIS implementation and integrations
• Excellent analytical skills with the ability to interpret data, identify trends, and develop actionable insights to drive business and people outcomes
• Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels of the organisation
• Passion for driving positive change and continuous improvement within the organization