Fraud Team Lead

Assistant Manager – Fraud

As a Fraud Team Lead (Assistant Manager), you will play a critical role in leading the fraud prevention and investigation team within our fast-paced Telecommunications and Technology environment. Your responsibilities include overseeing fraud detection operations, conducting in-depth investigations, identifying fraud trends, and implementing mitigation strategies. You will also collaborate cross-functionally with departments including Customer Service, Finance, Legal, and Technology to protect the company from internal and external fraud risks.

Responsibilities:

• Supervise and mentor the fraud analysis team, ensuring effective monitoring and investigation of potential fraud cases.
• Monitor daily fraud alerts and suspicious activity across customer accounts, billing systems, SIM provisioning, and digital services
• Conduct thorough investigations into complex fraud incidents, including subscription fraud, identity theft, account takeovers, and roaming fraud
• Collaborate with network operations, customer service, and security teams to implement fraud detection controls and fraud prevention measures.
• Stay informed about emerging telecom fraud trends, scams, and techniques used by fraudsters.
• Develop and refine fraud detection rules, systems, and processes using analytics and fraud management tools.
• Drive continuous improvement in fraud operations through automation, training, and best practice sharing.
• Coordinate with legal and compliance teams to ensure fraud mitigation aligns with regulatory standards.
• Prepare detailed reports on fraud trends, case investigations, and remediation efforts for senior management.
• Support the development of customer awareness campaigns on fraud prevention

Qualifications

• Bachelor’s degree in finance business, Information Technology, or related fields. Advanced certifications (e.g., CFE, CFCS) are an advantage.
• 4 to 6 years of experience in fraud detection and prevention preferably within the telecommunications or technology sector.
• At least 1–2 years of leadership or team management experience.
• Strong knowledge of telecom fraud typologies (e.g., SIM fraud, subscription fraud, interconnect fraud).
• Familiarity with fraud monitoring tools, billing systems, and analytical platforms.
• Familiarity with regulatory standards and compliance related to telecom fraud.
• Strong analytical and investigative skills; ability to interpret complex data to make informed decisions.
• Excellent stakeholder management and communication skills.
• High level of integrity and ability to manage sensitive information discreetly.
• Proven ability to work under pressure and manage multiple priorities in a dynamic environment.