Job Description

The primary responsibility of this role is to provide technical and operational support for the maintenance and daily operations of StarHub’s Fixed Transmission Network. The engineer will ensure timely execution of tasks and assignments in accordance with Service Level Agreements.

MAJOR DUTIES AND RESPONSIBILITIES

•    Perform daily operation and maintenance tasks on Fixed transmission network, IP network and associated equipment.
•    Perform system configuration, integration and acceptance testing in support of network expansion initiatives.
•    Diagnose and resolve network faults across Layers 1 to 3, including on-site fault rectification and system recovery.
•    Liaise with vendors, contractors and internal stakeholders to support operational and project related activities.
•    Conduct system fault analysis and take proactive measures to minimize system outage and recurrence.
•    Assist Team Lead in managing day-to-day operational activities and handling of urgent escalated matters.
•    Review feedback on operation issues and prepare system fault investigation findings and reports.
•    Conduct site safety continual assessment and ensure compliance with safety regulations.
•    Provide technical support to field engineers or workaround solution to rectify Fixed / IP network faults.
•    Undertake any additional responsibilities as assigned by the supervisor or management.
•    Perform 24x7 standby duty for network faults after office hours on a rotational basis.

Qualifications

•   Possess a ITE/ Diploma in Electrical/ Electronics/ Computer Engineering (or equivalent)
•    Must possess a valid Class 3 manual (gear) driving license
•    Strong understanding of IP networking concepts, including TCP/IP, VLANs, OSPF, BGP, and MPLS technologies.
•    Hands-on experience with the configuration and troubleshooting of routers, switches, and firewalls is highly advantageous
•    Familiarity with optical fiber testing tools (OTDR, power meter) and Ethernet testers
•    Proactive, self-motivated, and able to work under pressure