Job Description

• To assist the Facilities Manager on the day to day operation and maintenance of the facilities in StarHub offices and retail shops, which include and not limited to the facilities systems such as M&E system, security system, Audio & Video system, Smart Lockers, Room and Desk Reservation platform, smart office technologies, etc.
• To liaise with internal stakeholders and external stakeholders such as vendor, contractor and building management across sites for the areas of responsibility, and act as their service provider liaison.
• Responsible for the delivery of workplace & engineering services to the highest standard resulting in safe, code-compliant, functional, comfortable, energy efficient and attractive facilities and site infrastructure.
• The role is responsible for the managing of self-performance services, vendor performed contract services, and to provide monthly updates and status projections.
• The role is responsible for the preparation, collation and submission of related engineering, facilities, and project reports as per required frequency
• Establish a “Safety First” culture across sites, and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours
• Provide support to internal stakeholder as required to ensure delivery and achieve of high service standards.
• Have strong focus ensuring our vendor partners meet all EHS, SLA, KPI, Satisfaction Surveys, Contracts and Scope of Work (SOW) requirements
• Timely escalation to Manager in the event of any escalations which have impact on KPI/SLA and other deliverables
• Serve as the liaison for all facilities services, inclusive but not limited to; janitorial, landscape, shared compound, security, waste management, space planning, and project development services.
• Ensure compliance by ensuring renewal of all related government and statutory licenses
• Review the maintenance/service practices of hard and soft services vendors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
• Ensure all safety, environmental, and client standards are strictly adhered to within managed facilities.
• Support and promote sustainability initiatives by proposing & participating in recycling, energy, waste reduction, sustainability program.
• Key point of contact for corporate event in office, to work liaise and work with stakeholders for the planning and conduct of events and functions.
• Support and conduct Fire Certification & testing, Table Top Exercise, Fire Drills, Building Annual Shut down and other regulatory requirement.
• Project manage improvement or renovation work in office and retail shop 
• Procurement & Vendor Management
• To carry out any task assigned by management

Qualifications

• Appropriate qualification in Electrical, Mechanical, Telecommunications or Facilities Management with at least 2 yrs of work experience in facilities area, in particular Activity Based Workplace environment.
• Candidates with 2 to 3 years of working experience in supporting facilities operations & maintenance in Activity Based Workplace environment are preferred.
• Fresh Diploma graduates with positive attitude and willingness to work in a start-up environment are welcome to apply
• Good understanding and hands-on servicing experience in all facilities systems and building maintenance
• Willing to work during non-office hours to manage and coordinate major data centre related customers’ activities.
• Basic networking, broadband access and structure cabling is a plus;
• Computer literate with knowledge of MS Word, Excel, PowerPoint, Project, AutoCAD Able to manage and supervise contractors;
• Hands on experience in provisioning and configuration of network elements switches, CPE and services will be added advantage;
• Self motivated with strong drive and the willingness to take on challenges
• Good written and oral communications skills, with ability to interact will people of all levels, especially with end customers;
• Good working attitude with minimum supervision and ability to perform under pressure
• Possess initiative and professionalism with the ability to multi task.
• Service oriented manner is essential. Must be a team player coupled with strong communication and problem solving skills and shall demonstrate the ability to work independently.

Skills & Competencies