Purpose

As an Enterprise Domain Development Tech Lead at StarHub – IS Divisions, you will play a crucial role in leading, development, and implementation of enterprise-level solutions across the telecommunication domain. You will be responsible for driving technical strategy, overseeing end-to-end system architecture, and ensuring that the development and delivery of services align with the business goals and technological needs. 

Responsibilities

•    Lead the development and implementation of enterprise-wide design strategies, process ensuring alignment with business goals and long-term technology vision.
•    Drive the overall technical vision for projects, ensuring that solutions align with business needs and meet performance, scalability, and security standards.
•    Oversee the development and implementation of cloud-native architectures for enterprise domain solutions, focusing on scalability, reliability, and automation.
•    Design and architect scalable, reliable, configurations, integrations, customizations and efficient solutions across multiple domains, including CRM, Billing, and Rating systems, with a focus on Salesforce and Cloudsense platforms.
•    Collaborate with business stakeholders to gather, prioritize, and translate requirements into detailed technical designs, action plans and roadmaps.
•    Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards, best practices, and technical governance.
•    Ensure DevOps best practices are implemented across development and deployment processes, leveraging CI/CD pipelines, automated testing.
•    Conduct code reviews, provide architectural guidance, and ensure high-quality coding standards across development teams.
•    Work closely with development teams to oversee implementation, ensuring adherence to architectural standards and ensuring optimal performance and scalability.
•    Act as a subject matter expert in Billing and Rating systems, ensuring proper integration and alignment with business needs.
•    Drive innovation by identifying areas for optimization and improvement in system performance, scalability, and business impact.
•    Manage relationships with external vendors and partners to ensure successful delivery of projects within scope and on time.
•    Support the enterprise in adopting agile development practices, fostering a collaborative and iterative approach to solution design and delivery.
 

Qualifications

•    Bachelor’s degree in computer science, Information Technology, or a related field with at least 10 years of experience in solution architecture, design, and implementation.
•    Proven experience as a Technical Lead, Solution Architect, or similar role in telecommunications or related industry, with a strong focus on enterprise systems such as CRM, Billing, and Customer Experience platforms.
•    Deep expertise in Salesforce and Cloudsense platforms, including configuration, integration, and customization.
•    Strong knowledge of Billing and Rating systems, with experience in implementation and integration with CRM platforms.
•    Experience in the telecommunications industry or related fields is preferred.
•    Familiarity with Agile methodology and working in fast-paced, dynamic environments.
•    Strong analytical, conceptual, and problem-solving skills.
•    Excellent communication and collaboration skills, with the ability to work across teams and manage stakeholder expectations.
 

Preferred Qualifications

• Telecommunications industry experience working with large-scale enterprise systems, including CRM, billing, and service orchestration platforms.
• Experience leading enterprise digital transformation initiatives within Telecommunications environments.
• Agile project management experience, with a focus on delivering enterprise solutions in Scrum or Kanban frameworks.
• Familiarity with telecom regulatory frameworks and compliance requirements.