Job Description

The role is based in Kuala Lumpur, Malaysia. 

• Carry out proactive 24x7 network surveillance of StarHub’s services at our Network Operation Centre (NOC)
• Provide timely and effective fault management support for various network elements and related services including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution
• Coordinate network changes, maintenance and enhancements, and maintain the highest standard of network availability and reliability
• Liaise with key stakeholders across local and international segments to manage and resolve connectivity issues

Qualifications

• Engineering qualification in Computer Engineering, Computer Studies, Information Technology or equivalent
• Familiar with various routing protocols and networking technologies
• Familiar with TCP/IP, Core Internet Protocols (eg DNS, DHCP, RTP, BGP)
• CCNA certification, hands-on Python and/or other scripting languages will be advantageous
• Able to perform rotating 12hr shifts including weekends and public holiday