Job Description

• Network configuration and activation of Product and Services to StarHub enterprise customers within agreed Service Level Agreement.
• Timely and accurate delivery of corporate and wholesales work orders from circuit design, provisioning to testing for ELL, DLC, internet or voice services.  
• Participate in Projects and POC (Proof of Concept) testing to address provisioning and/or service configuration automation needs.
• Script or code on provisioning systems to improve efficiency and for proactive management of bandwidth, service data analysis and other related matters.
• Service Lifecycle management including design, implementation, testing and maintenance

Responsibilities

• End-to-End circuit configuration/ provision for customers.  Circuit may involve Layers 2 and 3.
  • Design circuit path and configure/ provision circuits in live network for customers
  • Liaise with various departments for service delivery or project work
  • Participate in last-mile testing with Field Engineers or Contractors
  • Ensure that services are delivered to customers according to RFS (Request for Service) date
  • Troubleshoot provisioning faults or issues
• Optimize service delivery via automation work
  • Participate in service design and automation projects
  • Create APIs to link various systems that were developed using standard or open-source software
  • Review current systems design/ capabilities as part of continuous service improvement framework
  • Present and implement ideas for system improvements
  • Produce detailed specifications and implement the automation with internals team and/or vendors
  • Test the product in controlled environment before going “live”
  • Prepare training manuals for users
     

Qualifications

• Bachelor degree in Computer Science, Computer Engineering, Telecommunications, Electronic Engineering or equivalent
• At least 1 year of experiences in software development
• Preferably with experiences and certification in routers and switches, eg CCNA or JICNA
• Experiences in the design, development, and maintenance of open-source software libraries
• Experiences with SQL databases
• Familiar with Java, C/C#/C++, Python, Visual Basic, Oracle, Linux, Windows, Web Development, SOAP, YAML, Ansible
• Experiences with cloud deployment and configuration management
• Experiences in test oriented development using testing frameworks for API unit and integration tests
• Be willing to perform planned circuit testing and migration work after office hours or weekends
• Possesses a logical mind to transform, optimize and automate provisioning processes