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Desktop Support Engineer (12 Month Contract)

Date:  5 Jul 2024
Location: 

N/A

Company:  StarHub Ltd

Responsibilities

The Technical Support Analyst role is for a StarHub subsidiary. The incumbent will be attached at client's office to coordinate, manage the scope as stated below: 

  • Hardware break-fix support for business critical systems such as servers, storage,  server blades, POS etc.
  • Software support for end-user systems, Windows OS, applications
  • Desktop/End-User support
  • 24/7 Rotational Standby duties for after office hour cases
  • Testing and commissioning of replacement equipment to ensure workability of the system
  • Updating of tracking system for any parts / service request for traceability of tasks and effort spent
  • Inventory verification and preventive maintenance of equipment
  • Clone, reimage or installation of Windows OS
  • Troubleshoot Windows-based OS issues such as: device driver issues, printer issues, remove Trojan/virus etc.
  • End user data migration and PC deployment during hardware refresh
  • Quality Assurance testing for hardware equipment including/but not limited to rack mount servers, blade servers, switches and storages, desktops/laptops
  • Onsite Staging/Configuration for Servers/Blade System (HP, IBM or Dell)
  • Required to take on responsibility of coordinating the installation & setup request from customer
  • Attending of project meetings for the commencement of the installation & setup project
  • Verification of equipment delivered before start of project to ensure the accuracy
  • Testing & commissioning of newly installed equipment to ensure all system functions are met
  • UAT & documentation of system installation & setup for customer reference
  • Backfill for MOS/MNS contract

Working hour : Follow client's working hour. 5 day work week.

Requirements

  • ITE Higher Nitec in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines.
  • At least 2 years of desktop support experience
  • Possess relevant IT skills set in hardware and software troubleshooting
  • Experience installing software, patches, updates on Desktops, Laptops
  • Experience in supporting Windows OS, Microsoft Office Suite, and Anti-virus software
  • Must be customer-service oriented with good interpersonal and communication skills
  • Good attitude with positive mindset in learning and ready to excel
  • Able to work independently as well as in a team

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