Job Description

Purpose:

• Lead a Data Centre team to operate and maintain our critical DC infrastructure and facilities, and ensure 100% availability of services
• Comply with all SLAs, including legal, budget and audit requirements
• Manage stakeholders and achieve corporate KPIs including Sustainability award, Green Mark certification, etc

Responsibilities

• Lead a DC team to operate, maintain, ensure 100% availability of all critical facilities and associated equipment (ie M&E, fire safety, plumbing, ACMV, security)
• Comply with agreed SLAs, legal, budget, audit requirements
• Plan and recommend work plans, including resource efficiency, preventive maintenance programs, sustainability framework, to ensure they are equipped to deliver short and mid-term objectives in the most cost effective and simplified manner
• Manage other stakeholders to implement the approved strategies in a timely and proper manner
• Develop and review DC operating policies, SOPs and Emergency Operating Procedures; Implement service improvement programs
• Manage all onsite operational incidents and major issues; Lead incident investigations and change management processes, and minimise impact to customers’ services including any change management activities
• Prepare and present periodic reports for management reviews and meetings
• Carry out vendor evaluations; review and recommend budget plans in compliance with procurement policy for replacement parts, equipment, etc
• Review and advocate safe work procedures, risk management practices, and adhere with safety laws and regulations
• Lead all FM/ DC-related certifications, ensure compliance by internal and external customers
• Ensure satisfactory customer experiences at all times, including project planning, design and implementation
   

Qualifications

• An appropriate qualification in Engineering, with at least 15 years of relevant experiences in a 24x7 critical infrastructure/ DC/ telco environment
• Demonstrated experiences in managing and mentoring a team of Engineers/ Specialists to achieve strategic and operational goals
• Possesses relevant DC and/or FM related certifications, such as CDCP, CDCS
• Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, TIA 942, Uptime Institute Tier III, Green Mark, etc
• Hands-on experiences and knowledge in M&E and building related systems, eg CRAU, chillers, PDU, UPS, Switch Gears Ops, DX cooling, Network structure cabling, Security
• Lead major DC activities during non-office hours where appropriate
• Proven stakeholder/ vendor management skills and collaboration abilities with cross functional teams
• Proficient with MS Office tools