Job Description

We're looking for a friendly, resourceful, and technically-minded Technical Customer Service Executive to join our team. In this role, you’ll handle customer queries over email and provide Level 1 technical support to our on-ground technicians when they face challenges during broadband installations or servicing.

• Email Support: Reply to customer questions and concerns about our broadband services — before and after they sign up
• Tech Support for Field Staff: Be the first line of technical help for our on-site technicians when they run into issues
• Technical Troubleshooting: Troubleshoot basic broadband issues and offer solutions in a way customers can understand
• Customer-focused: Keep clear and accurate records of customer interactions and technical support provided
• Coordinate internally and externally: Coordinate with internal teams to make sure issues are resolved smoothly and quickly.
  
  

Qualifications

• Experience in a technical support or broadband-related customer service role is a big plus.
• Comfortable with the basics of broadband setup, troubleshooting, and explaining it to others.
• Strong written and spoken English is a must.
• Knowing a mother tongue language (Mandarin, Malay, Tamil, etc.) is a plus — it helps us serve our diverse customer base better.
• Friendly, patient, and able to explain tech in a simple, clear way.
• Team player with a positive attitude and a problem-solving mindset.
• Willingness to work some overtime, weekends, or public holidays if required.