Loading...
Share this Job

Customer Experience Strategy Partner

Apply now »
Apply now

Apply for Job

Date: 08-Sep-2021

Location: StarHub Green

Company: StarHub Ltd

Responsibilities

•    Define and evangelize Customer Experience and principles thereof 
•    Resolving conflict, create win-win moment to balance business and customer value creation 
•    Drive value creation for business and customers with use of insights, Net Promoter Score and other measures 
•    Resolving conflict, create win-win moment to balance business and customer value creation 
•    Enable organisation wide collaboration through customer journeys 
•    Deep-dive with assigned Line of Business to set and achieve joint targets for step-changes in customer experience 
•    Maneuvering the organization, building relationships with key stakeholders 
•    Tracks and reports on joint-action items to senior leadership 
•    Balancing Senior Leadership and working team’s agenda, enabling bottoms-up and top-down communication and expectation management 

Requirements

•    Diploma or Degree in any disciplines
•    Broadband / TV Product Background
•    Min 3 years of work experience in transformation or driving of customer experience initiatives in industries other than telecom
•    Ability to drive collaboration and stakeholder management 
•    Business acumen to drive customer & business outcomes 
•    Working knowledge of quantitative and qualitative methods of customer research

 

*We regret that only shortlisted candidates will be notified.