Job Description

We are seeking an experienced Business Programme Manager to lead strategic initiatives across StarHub’s enterprise business. You will manage cross-functional programmes, align business and technology teams, and establish the governance and performance measures needed to deliver business outcomes.

Key Responsibilities

• Programme planning and delivery: Define programme scope, timelines, success criteria and delivery plans. Lead programmes from planning through implementation and post-launch review.

• Stakeholder management: Act as the central contact for executive sponsors and delivery teams. Translate business objectives into actionable plans and provide business cases, dashboards and executive updates.

• Performance and insights: Measure KPIs, return on investment, adoption and business impact. Use data to recommend improvements and develop reporting frameworks.

• Process improvement and change: Identify process gaps, drive improvements, and work with stakeholders on training and enablement to support adoption.

Qualifications

• Degree in Computing, Business or a related discipline, or equivalent professional experience.

• At least 8 years’ relevant experience in customer experience, CRM, digital transformation, enterprise applications or business programme delivery.

• Experience delivering customer-facing platforms, such as customer portals, CRM, e-commerce, digital service channels or customer support systems.

• Demonstrated involvement in at least two substantial cross-functional transformation initiatives delivered to launch, with clear examples of personal responsibility and outcomes.

• Experience improving customer journeys through changes to both legacy systems and operational processes.

• Ability to translate business needs into requirements and coordinate delivery across business users, technology teams and external partners.

• Experience supporting user adoption and measuring customer or operational improvements.

• Familiarity with Agile delivery, reporting tools and responsible use of AI tool.

• Strong analytical, communication and stakeholder management skills, including the ability to present recommendations to senior management.

• Ability to travel when required for programme delivery.

Experience in enterprise ICT, telecommunications or managed services is an advantage.