Job Description

Job Description

Role Mission:

We are looking for a Senior Business Analyst to join our Delivery & Business Enablement (DBE) team, supporting StarHub’s Consumer Journeys across the Digital Experience Platform (DXP).  

You will lead the end-to-end requirements lifecycle — from business discovery and stakeholder alignment to supporting solution definition and post-release validation — ensuring delivery teams are enabled with high-quality, testable, and traceable requirements. 

You will play a critical role in shaping digital journeys for key consumer platforms such as the StarHub App and eShop, with a focus on self-service, digital onboarding, usage insights, billing, support, and renewals. 

Responsibilities:

1. Lead engagement with Consumer Journey Owners and Product Managers to gather strategic business needs 
2. Translate journey objectives into well-defined functional, non-functional, and data requirements 
3. Define epics, user stories, process flows, and acceptance criteria in Jira/Confluence 
4. Ensure documentation traceability from requirement through design, development, and testing 
5. Drive quality and completeness in backlog readiness across squads 
6. Partner with QA/QE to define UAT test cases and align test coverage with business intent 
7. Review and triage defects to validate alignment with requirements and acceptance criteria 
8. Facilitate sign-off processes for requirements, test outcomes, and post-release validation 
9. Partner with Journey Owners, CX leads, UX/UI designers, Solution Designers, QA/QE, TPMs and DevOps teams 
10. Support sprint ceremonies, release planning, and grooming sessions to ensure timely, aligned delivery 
11. Participate in solution walkthroughs and change impact analysis across multiple domains 

Qualifications

Minimum Profile/ Track Record:

1. 6–10+ years of experience in business analysis or requirements management roles, with proven track record supporting digital consumer platforms (mobile/web) in agile delivery environments 
2. Bachelor’s or Masters degree in Business, Information Systems, or related field. 
3. Agile (e.g. SAFe, CSM) or BA certifications (e.g., CBAP) preferred. 
4. Strong familiarity with backend systems such as CRM, billing, identity, and integration layers 
5. Hands-on experience with Jira, Confluence, and process modeling tools 
6. Experience documenting digital journeys, mobile/web self-serve features, or customer portals 
7. Experience within the telecommunications sector or large-scale customer-facing platform programs is a plus