Job Description

The Business Analyst assists with modifying, enhancing or adapting existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity. He/She examines and documents technical requirements for new solutions to be created, analyses user needs and participates in the integration of new features or improvements. He involves in systems development process, contributes to defining technical product specifications and configures and tests products and solutions. He develops documentation and guides for the use of systems.

He/She has a thirst for knowledge and is eager to learn and solve problems within the area of systems analysis. He/She is an active team player who forms relationships and communicates with others effectively to support the delivery of optimal solutions as a team.

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability  

Responsibilities

• Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc
• Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification
• Involve in the design review session. Make changes to configurable items, which include hardware, software, documentation, etc.
• Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
• Prepare user manual and operations manual, and plan & facilitate training of users and operators.
• Provide post implementation support (including production support and service requests). Escalate and discuss critical issues such as scope creep with the relevant managers.
• Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

Qualifications

• Degree / Diploma in Computer Science / Computer Engineering / Information Technology related field with at least 4 years of related working experience
• Good understanding of Software Development Life Cycle (SDLC) processes
• Ability to produce specifications for documentations and implementations
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Experience working in govt project is a plus
• CDAP certification is a plus
• High proficiency with SQL and database management
• Proven analytical abilities including data analytics
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights