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Associate / Senior Associate, Product Systems Engineer
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Date: 23-Jun-2022
Location: StarHub Green
Company: StarHub Ltd
Position Description
The Product Systems Engineering Operations team provides Tier 3 support to manage day to day operations on the platforms the team administers. As Associate / Senior Associate, Product Systems Engineer, you are to manage, operate and support various application platforms delivering StarHub's innovative services to Enterprise customers.
Key Roles and Responsibilities
- Work closely with StarHub Engineering, IS, Customer Experience Divisions and System Integrators to provide timely resolutions to customer issues.
- Perform systems health checks, security vulnerabilities checks, servers performance tuning to ensure optimal performance.
- Support Customer Care (Tier 1) and Network Operations Centre (Tier 2) on customer issues reported with thorough investigation and resolution provided.
- Learn to identify root cause of customer issues by analyzing end to end traces or data of services.
- Document Operational procedures for efficient handling of customer issues or system faults.
- Able work on weekly standby and provisioning duties rotating within the Operations team and performing preventive maintenance, system change request, service provisioning during non-working hours or weekends. .
Your Skills, Experience and Key Requirements
- Diploma/Degree in Engineering, preferably majoring in Telecommunication or Systems Engineering.
- 1-3 years in an Operation or Engineering role focused on Service Provider or telecommunication sectors.
- Linux, Windows Operating Systems knowledge.
- Scripting using Python, Java or Perl experience.
- Expertise to Network Routers, Switches, Session Border Controllers, Firewalls.
- Exposures to VoIP, TCP/IP, SIP, Network Security, Voice and Fax Codecs, IoT, Database Structure.
- Knowledge on 5G, LTE, SS7, ISUP, Open Source.
- Willing to work as a team and share responsibilities where needed.
- Able to handle day to day tasks with No or little supervision.
- Demonstrate adaptability with desire to learn new technical and non-technical skills.
- Good communication and interpersonal skills.
- Self-motivated and positive.
*We regret that only shortlisted candidates will be notified.