Job Description

The role is based in Kuala Lumpur, Malaysia. 
 

Administration:

• Develop and maintain relationships among employees, providing a high level of customer service
• Create an environment that encourages collaboration and community engagement
• Monitor the space to ensure it is clean, organized, and safe for all employees
• Manage events, including planning, setup, execution, and follow-up
• Respond to inquiries from potential candidates and current employees in a timely manner
• Track employees’ feedback and provide insights to management on how to improve the experience
• Identify opportunities to enhance the overall employees’ experience

HR:

• Be the Ambassador of the HubConnect and to elevate the overall Employee Experience
• Assist with onboarding new employees (including induction), ensuring they have access to all necessary resources
• Go-to person for all HR administrative issues, including but not limited to login issues, insurance / medical / claims matters, travel arrangements, office admin matters, etc. 
• Key liaison with the local HR team on on/off-boarding, payroll, audit matters etc.
• Ensure adherence to StarHub policies and procedures, where applicable
• Work closely and escalate, when necessary, to respective HRBPs on employee matters
• Assist from time-to-time to support the staffing process, including recruiting, interviewing, and hiring
• Proactively update Rewards team on changes to labour laws in Malaysia or latest Comp / Benefits trend in the local market
   

Qualifications

• Preferably bachelor’s degree, preferably in human resource management or business management, or any field with relevant experience 
• Minimum 5 years of HR experience in mid-scale companies
• Previous experience in hospitality, customer service will be good to have
• Interpersonal interaction skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one’s ground).
• Must have knowledge of Malaysia labour laws. 
• Ability to work independently, prioritize and manage multiple tasks efficiently
• Critical thinking, analytical and forecasting skills
• Conflict-resolution and problem-solving skills
• Flexibility and good decision-making skills