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Account Manager

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Date: 05-Nov-2020

Location: StarHub Green

Company: StarHub Ltd

Job Description

 

The Account Manager acts as a key point of contact between an organisation and its clients. He/She possesses thorough product knowledge and oversees product and/or service sales. He works with customers to identify their wants and prepares reports by collecting, analysing, and summarising sales information. He contacts existing customers to discuss and give recommendations on how specific products or services can meet their needs. He maintains customer relationships to strategically place new products and drive sales for long term growth.

He is a resourceful, people-focused and persistent individual, who takes rejection as a personal challenge to succeed when given opportunity. He appreciates the value of long lasting relationships and prioritises efforts to build trust with existing and potential customers. He exhibits good listening skills and is able to establish rapport with customers and team members alike easily.

 

Responsibilities

  • Build and maintain a good rapport with existing clients, service providers and/or global carriers
  • Ensure long-term customer satisfaction and loyalty
  • Maintains frequent contact with senior level executives of client
  • Active participant in company strategy and product development process
  • Maintains detailed knowledge of the company’s products or services
  • Keeping abreast of competition, industry and market information/trends and feedback to management
  • Ensure individual and department targets are achieved or exceeded
Qualifications

 

  • At least 3 years of account management experience in an IT/ Telco company managing carriers or large corporate customers will have an added advantage
  • Prior experience in sales management would be an asset
  • Prior experience in conducting business in the commercial industry are preferred
  • Proven capabilities in managing large, complex corporate accounts with high level of accountability  

 

Interpersonal

  • Independent, mature, self-driven and aggressive in sales with established track records
  • Self-confident, willingness to work as a team in sharing
  • Excellent interpersonal, presentation and communications skills
  • Results-oriented with strong customer focus
  • driven

 

*We regret that only shortlisted candidates will be notified.