Job Purpose:
The role will require the successful applicant to take responsibility in managing Commercials and Large Enterprise clients by delivering excellent client experience.

Responsibilities

• Acts a key point of contact between an organisation and its clients. Possess thorough telco product knowledge and involved in product / service sales and sell our unique furnished suite solution to various clients within the industry segment.
• Manage their set of accounts through proactive outreach to their clients on regular basis.
• Manage their clients renewals of their services, grow the account through active up-selling.  Able to effectively communicate with both internal stakeholders and customers.  Ensure SLA and high level of client satisfaction is maintained by hitting their NPS target. 
• Responsible for achieving monthly, quarterly, and annual sales target.  Adhere to established SOP. 

Requirements

• Preferably diploma holder with at least 3 years of Inside Sales or Telemarketing experience.
• Prior experience in Enterprise related account management will be an added advantage.  Proficiency in Telecommunication and IT services will be an added advantage.  Able to work in a team-oriented environment.  Must be comfortable working towards defined Key Performance Indicators (KPI).  Excellent communication, presentation and interpersonal skills. Strong consultative selling, time management and organizational skills.  Able to handle difficult clients