Job Purpose

The role will require the successful applicant to take responsibility in managing Commercials and Large Enterprise clients by delivering excellent client experience.

Responsibilities

• Acts a key point of contact between an organisation and its clients.
• Possess thorough telco product knowledge and involved in product / service sales and sell our unique furnished suite solution to various clients within the industry segment.
• Manage their set of accounts through proactive outreach to their clients on regular basis.
• Manage their clients renewals of their services, grow the account through active up-selling. 
• Able to effectively communicate with both internal stakeholders and customers. 
• Ensure SLA and high level of client satisfaction is maintained by hitting their NPS target. 
• Responsible for achieving monthly, quarterly, and annual sales target. 
• Adhere to established SOP. 

Requirements

• Preferably diploma holder with at least 3 years of Inside Sales or Telemarketing experience.
• Prior experience in Enterprise related account management will be an added advantage. 
• Proficiency in Telecommunication and IT services will be an added advantage. 
• Able to work in a team-oriented environment. 
• Must be comfortable working towards defined Key Performance Indicators (KPI). 
• Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills.
• Strong consultative selling, time management and organizational skills. 
• Able to handle difficult clients