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AM/Manager Product, (Access Network Services)

Date:  16 Sep 2023

StarHub Green

Company:  StarHub Ltd

Job Description

Manage the product lifecycle of existing and new products for wholesale broadband products under Access Network Services 


  • Provide product requirements and service specifications to internal technical teams such as IS/BSS/OSS to ensure all systems are set up properly 
  • Engage external vendors/partners/service providers to support service solutions
  • Manage overall timeline and milestone achievements for all the projects under Access Network Services
  • Facilitate discussions with non-technical stakeholders and support functions (such as Finance Billing, Customer Experience, Legal, Regulatory, Risk Management etc.) to ensure a smooth end-to-end process for the required products/services
  • Documentation for product specifications and relevant processes 
  • Hands-on for designing UAT scenarios and conducting UAT in the systems
  • Gather customer requirements and manage customer expectations  
  • Provide sales support to wholesale customers such as quotation and PR/PO etc.
  • Work closely with Business Support team under Access Network Services to provide a seamless experience to the wholesale customers who are onboarded to our systems


  • Degree holder from a recognized institution with at least 8-12 years of relevant experience preferably in the Telecoms/ICT industries 
  • Product management experience is a must
  • Good understanding of retail/wholesale broadband product is a strong bonus
  • Ideally someone with both technical background and good business acumen   
  • Fast learner, can understand and self-learn very complex product concepts and technical solutions based on product specification documents 
  • Self-driven and able to work independently with minimal guidance in a demanding, fast pace and competitive environment
  • A strong team player who can collaborate well with the rest of the team 

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